1. Company Information

2. Information We Collect

2.1 Account Information

• Email address and name (via Clerk authentication)
• Profile information you provide
• Authentication provider data (if using OAuth)
• Account preferences and settings

2.2 Ticketing Platform Credentials

• Login credentials for connected ticketing platforms
• Platform-specific account identifiers
• API tokens and access keys (encrypted)
• Account synchronization preferences

2.3 Inventory and Business Data

• Scraped ticket inventory from connected platforms
• Event details, pricing, and availability information
• Revenue tracking and analytics data
• Transaction history and credit usage

2.4 Usage and Analytics Data

• Platform usage patterns and feature interactions
• Performance metrics and error logs
• Device information and browser data
• IP addresses (anonymized for analytics)

3. Credit System Data Handling

Our credit-based system processes the following data:

• Credit Balance: Current and historical credit amounts
• Usage Tracking: Credits consumed per operation (scraping, syncing, transfers)
• Purchase History: Credit purchase transactions and payment methods
• Service Costs: Detailed breakdown of credit usage by service type

All credit transactions are logged for billing accuracy and fraud prevention.

4. Third-Party Integrations

4.1 Clerk Authentication

We use Clerk for secure user authentication and session management.

• User identity verification and authentication
• Session management and security
• OAuth integration with third-party providers
• Privacy Policy: https://clerk.com/privacy

4.2 Supabase Database

We use Supabase for secure data storage and real-time functionality.

• Encrypted data storage with Row Level Security (RLS)
• Real-time data synchronization
• Automated backups and data recovery
• Privacy Policy: https://supabase.com/privacy

4.3 PostHog Analytics

We use PostHog for product analytics and user experience improvement.

• Anonymized usage analytics and feature adoption
• Performance monitoring and error tracking
• User journey analysis (privacy-focused)
• IP addresses are discarded for privacy
• Privacy Policy: https://posthog.com/privacy

4.4 Coinbase Commerce

We use Coinbase Commerce for cryptocurrency payment processing.

• Secure cryptocurrency payment processing
• Transaction verification and confirmation
• Payment history and receipt generation
• Privacy Policy: https://www.coinbase.com/legal/privacy

5. How We Use Your Information

• Service Provision: Operate and maintain the SeatSync platform
• Account Management: Create and manage user accounts and authentication
• Inventory Scraping: Connect to and scrape data from your ticketing platforms
• Credit Processing: Manage credit purchases, usage, and billing
• Analytics: Improve our services and user experience
• Communication: Send service updates, support responses, and important notices
• Security: Detect and prevent fraud, abuse, and security threats
• Legal Compliance: Comply with applicable laws and regulations

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for authentication and core functionality
• Analytics Cookies: Help us understand usage patterns (PostHog)
• Preference Cookies: Remember your settings and preferences
• Security Cookies: Protect against fraud and unauthorized access

You can control cookie preferences through your browser settings. For more details, see ourCookie Policy.

7. Data Retention and Deletion

You can request deletion of your personal data at any time by contacting our privacy officer.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

To exercise these rights, contact us atprivacy@seatsync.app.

9. Security Measures

We implement comprehensive security measures to protect your data:

10. Legal Compliance

SeatSync complies with applicable privacy laws and regulations:

• GDPR: European Union General Data Protection Regulation
• CCPA: California Consumer Privacy Act
• PIPEDA: Personal Information Protection and Electronic Documents Act (Canada)
• SOC 2: Service Organization Control 2 compliance (in progress)

We may disclose information when required by law, court order, or to protect our rights and safety.

11. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Email notification to registered users
• Prominent notice on our website
• In-app notifications for significant changes

Continued use of our services after updates constitutes acceptance of the revised policy.

12. Contact Us