Cookie Policy

Last updated: January 3, 2025

Cookie Information

This Cookie Policy explains how SeatSync ("we," "us," or "our") uses cookies and similar technologies when you visit our credit-based ticket inventory management platform. This policy describes what cookies are, how we use them, the types of cookies we use, and how you can control your cookie preferences.

Company Information

Company: SeatSync, LLC

Email: hello@seatsync.app

1. What Are Cookies

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

Cookies allow websites to remember your preferences, login status, and other information that makes your browsing experience more convenient and personalized.

2. How SeatSync Uses Cookies

We use cookies for several important purposes:

  • Authentication: To keep you logged in and maintain your session security
  • User Experience: To remember your preferences and settings
  • Analytics: To understand how you use our platform and improve our services
  • Security: To protect against fraud and unauthorized access
  • Performance: To optimize platform performance and loading times

3. Types of Cookies We Use

3.1 Essential Cookies

Purpose: These cookies are necessary for the website to function properly.

Examples: Authentication tokens, session management, security features

Note: These cookies cannot be disabled as they are essential for platform functionality.

3.2 Analytics Cookies

Purpose: Help us understand how users interact with our platform.

Provider: PostHog Analytics

Data Collected: Page views, user interactions, performance metrics

Control: You can opt out of analytics cookies through your browser settings.

3.3 Functional Cookies

Purpose: Remember your preferences and enhance your user experience.

Examples: Language preferences, dashboard settings, theme choices

Control: You can disable these cookies, but some features may not work properly.

4. Third-Party Cookies

We use several third-party services that may set their own cookies:

4.1 Clerk Authentication

  • Purpose: User authentication and session management
  • Privacy Policy: https://clerk.com/privacy
  • Cookies: Authentication tokens, session data

4.2 PostHog Analytics

  • Purpose: Website analytics and user behavior tracking
  • Privacy Policy: https://posthog.com/privacy
  • Cookies: Analytics tracking, user identification

4.3 Vercel Deployment

5. Cookie Duration

Cookies are stored for different periods depending on their purpose:

5.1 Session Cookies

These cookies are temporary and are deleted when you close your browser. They are used for essential functions like maintaining your login session.

5.2 Persistent Cookies

These cookies remain on your device for a set period or until you delete them. They are used for remembering your preferences and analytics.

  • Authentication cookies: Up to 30 days
  • Preference cookies: Up to 1 year
  • Analytics cookies: Up to 2 years

6. Managing Your Cookie Preferences

You have several options for controlling cookies on our platform:

6.1 Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

  • Block all cookies
  • Block third-party cookies only
  • Delete existing cookies
  • Set cookies to be deleted when you close your browser
  • Receive notifications when cookies are set

6.2 Browser-Specific Instructions

  • Chrome: Settings → Privacy and security → Cookies and other site data
  • Firefox: Settings → Privacy & Security → Cookies and Site Data
  • Safari: Preferences → Privacy → Manage Website Data
  • Edge: Settings → Cookies and site permissions → Cookies and site data

6.3 Impact of Disabling Cookies

Warning: Disabling certain cookies may affect your experience on SeatSync:

  • You may need to log in repeatedly
  • Your preferences may not be saved
  • Some features may not work properly
  • Platform performance may be reduced

7. Legal Compliance

Our cookie practices comply with applicable privacy laws and regulations:

  • GDPR: European Union General Data Protection Regulation
  • CCPA: California Consumer Privacy Act
  • PIPEDA: Personal Information Protection and Electronic Documents Act (Canada)
  • ePrivacy Directive: EU Cookie Law compliance

We obtain appropriate consent for non-essential cookies and provide clear information about our cookie usage.

8. Your Rights

Depending on your location, you may have the following rights regarding cookies:

  • Right to Information: Know what cookies we use and why
  • Right to Consent: Choose which non-essential cookies to accept
  • Right to Withdraw Consent: Change your cookie preferences at any time
  • Right to Access: Request information about cookies stored on your device
  • Right to Deletion: Request deletion of cookies (where technically possible)

9. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:

  • We will update the "Last updated" date at the top of this policy
  • We will notify users of significant changes via email or platform notification
  • We will maintain previous versions for reference
  • Continued use of our platform constitutes acceptance of the updated policy

10. Contact Information

If you have questions about this Cookie Policy or our cookie practices, please contact us:

General Inquiries:

hello@seatsync.app

Privacy Officer:

privacy@seatsync.app

We will respond to cookie-related inquiries within 30 days.

11. Related Policies

For more information about how we handle your data, please review our related policies:

This Cookie Policy is effective as of January 3, 2025.